Main alternate OKEx suspended crypto withdrawals on Oct. 16. With little info coming from the agency or its CEO Jay Hao within the time since, customers have begun demanding solutions through Twitter.

In an Oct. 20 tweet from Hao, the CEO stated that there had been “no on-chain out-flow” for the reason that alternate introduced it had “briefly suspended” withdrawals on Friday.

“Your belongings are protected,” said Hao. “We’ll do our greatest to renew withdrawals ASAP.”

The alternate reported on Oct. 16 that it had suspended cryptocurrency withdrawals as a result of considered one of its non-public key holders was “cooperating with a public safety bureau” concerning an ongoing investigation. On the time, OKEx stated that it deliberate to renew withdrawals “instantly”, as soon as it was in a position to authorize such transactions with the important thing holder.

Studies point out that the police additionally introduced the alternate’s founder Star Xu in for questioning every week previous to the announcement. This has left OKEx customers expressing their rising frustration:

“It is a bit bizarre one of many greatest exchanges on the earth is not letting us withdraw cash for thus lengthy” said crypto Twitter consumer Jojo.

Many customers complained concerning the lack of transparency in comparison with that of different exchanges: 

“The place is your CEO Jay Hao? He has to work together and provides up to date data steadily. When one thing occurs with Binance, CZ tweets each hour.”

“With billions locked up and the status of the alternate at stake, what’s the reasoning for not offering extra transparency?” asked consumer Douggie Clarke. “For instance, detailing how the important thing scenario occurred.”

Others implied they have been leaving the alternate completely — presumably, as soon as they regain entry to their funds.

Cointelegraph reached out to OKEx for remark, however representatives didn’t reply in time for publication.